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About us and feedback

About us and feedback

We really have a passion for what we do. We started trading in 1997 and are now probably the UK's largest online cutlery specialist.

We know that buying online can be worrying, because you can't see the condition, before you buy.

For this reason, we make it a rule that when our cutlery leaves us, it will be in 'as new' condition - or as near to that as we can manage.

Our customers are usually surprised at just how good it is. We have lots of return customers, so we must be getting it right!

We are also able to repolish/refinish your own stainless steel cutlery, to near new condition (including gloss and satin finishes), in our professional workshops. Please contact us, to discuss your needs.

Your comments are important to us. Please click the button below to leave feedback.

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Mrs Huckles complies with all current Distance Selling Legislation. This includes publishing full contact details, including our address and telephone number on the website and completing an annual security audit of our payment processing systems, to ensure we are compliant with The Payment Card Industry Data Security Standard.pci

 

 

 

 

Customer feedback - Just a small selection of the comments we have received:


 

 

Really pleased I came across the Mrs Huckles site. The cutlery set I have was a wedding present and I absolutely love it. I was delighted to find I could get my hands on individual pieces that have gone missing over the years, especially when I found out the set had been discontinued.
Wonderful customer service from the team and super speedy delivery.
Thank you ever so much. HW
2020

 

Excellent service. Realised that some bits were missing from the canteen of cutlery that we had as a wedding present in 1977. Found the bits on this site and ordered them; received in perfect condition 2 days later.

I suppose that I'd better start putting together a few more place settings now that we have three generations at the table! DT 2020

 

So pleased I found you. My cutlery was sent very promptly and it was in a pristine condition. I couldn’t be happier. I have no hesitation in recommending you to others. Thank you so very much. MC 2020
 
My order for Arthur Price Pisa knives arrived safely and quickly, and were in perfect condition - like new.
Many thanks RT
2020
 
Another happy customer! Well wrapped, speedy delivery and, most importantly, superb quality items. It's not the first time I have bought from you - and it won't be the last; it's great to be able to buy with confidence from a business that has earned my trust! Thank you. JB 2020
 
Have been sorting out my cutlery drawer during lockdown. So pleased to be able to bring it back to a full set and also to add two extra place settings.Thank you again. CP 2020
 
Thank you for your prompt attention the cutlery looks brilliant and makes a complete set. SS 2020
 
Thanks again, we are thrilled with the new cutlery, unfortunately it makes our existing set look very shabby!! JS 2020
 

Order just delivered,  thank you very much. Spoons perfect , excellent package, paperwork and efficiency. KB 2020

 

Cutlery received safely today - in pristine condition and so carefully packed. Thanks also for the chat. Lovely to hear a friendly voice at the moment.  GW 2020

 

We were so upset, when we contacted Robert Welch and Co. to be told our version of Ammonite had been discontinued. However, they directed us to Mrs Huckles, who had some of the original knives with hollow handles in stock. We were so pleased to replace the knives which had been lost and also bought a few spares, in case of future disasters. We were amazed that when they arrived, they looked like new, even though they were described as used. RS 2020
 

I ordered a dessert knife and fork in wedgwood Avent Garde to replace items that were lost years ago. I haven't been able to find these anywhere for years. Ordered on 24th May arrived on 30th May and I couldn't be happier. I put a comment on my order that I was still looking for a tea spoon and got a message from Chris in my delivery saying they would keep a look out. MC 2020

 

This was our third purchase from Mrs Huckles and as before, the cutlery was in beautiful condition, and carefully packed. No doubt we will return again, when the inevitable happens.  AH 2020

 

So nice to deal with a company which cares for its customers. I am so pleased to replace the missing items from my set of Love Story.  AL 2020

 

 

A friend recommended Mrs Huckles to us. We were very pleased to be able to speak to Christine to sort out exactly which pieces we needed. We were even more surprised to learn that we could send her some of our own cutlery for repolishing. When it was returned, it looked like the day we first bought it, over 40 years ago. We will be back.  SH 2020

 

 
Just a quick note to say thanks very much for the butter knives...... well packed, speedy delivery and, most importantly, great condition! 
No doubt I'll be back for more Studio in due course - believe it or not, I have been using it DAILY since 1970 and it's still in great condition! JB 2020
 

My order arrived today and I’m thrilled with everything. My first purchase of this cutlery was in 1970, as a wedding present from my parents and it’s taken me this long to add to the set! I still love the style and the boxed teaspoons took me back to the originals that came in these boxes.Thanks for the great service. L S 2020

 

Hi, I received my order today and couldn’t be more pleased with it. The pieces are in such good condition they put the rest to shame! I can’t tell you what it means to have the full set again. I will certainly recommend your company and won’t hesitate to use you again if need be.
Thank you. P P
2020

I ordered a dessert knife and fork in Wedgwood Avant Garde to replace items that were lost years ago. I haven't been able to find these anywhere for years. Ordered on 24th May arrived on 30th May and I couldn't be happier. I put a comment on my order that I was still looking for a tea spoon and got a message from Chris in my delivery saying they would keep a look out.

I'm so happy that I found this website, I'm delighted with the service and highly recommend this company. M C 2020

 

Well I never thought I would see my collection of cutlery made up to a full set bearing in mind the ordinal items were bought back in the 70’s. What you have supplied has been of excellent quality and your service has been second to none. Thank you. J D 2020

 

What a wonderful service. I was wanting a 12 piece cutlery set, and after searching the shops, realised that I liked my old Viner's Profile set from the early 1970s far better than any modern one. Why have a best cutlery set to bring out a couple of times a year? Mrs Huckles Cutlery Service had just what I needed, fitted in with my delivery requirements to New Zealand, and I am thrilled I now have a 12 piece set I can use all the time! All pieces came in beautiful condition, and Christine was very helpful and friendly to communicate with. I recommend this service to everyone! A D 2020

 

Taking advantage of the lockdown to tidy up, we discovered a number of missing pieces from our Wedgwood Quantum cutlery set, which was very upsetting, especially once we realised it has long been discontinued. It was with great joy then that we discovered Mrs Huckles website, listing not only some of our missing pieces but other items we didn't even know existed!

The whole experience has been very smooth, with lots of friendly help and advice, fast and reasonably priced shipping, and superbly packed and presented cutlery. We can strongly recommend Mrs Huckles to anyone wanting to replace pieces or complete a place setting.PL 2020

 

What excellent service. After discovering I had lost knife on Saturday evening I tracked down your business on Sunday, placed the order and it was delivered about 9am on Wednesday morning! the knife is just what I wanted and makes the set complete again (after forty nine and a half years of daily service). I am so pleased. Thank you very much!  J G 2020

 

A housesitter had somehow managed to misplace a soup spoon from an otherwise complete set of cutlery. I was more than a little disappointed to find that the cutlery was discontinued but was then delighted to discover your superb website. I had forgotten what pattern the cutlery was but scrolling through the pictures found what I was looking for. Even though my order was placed during the busy festive period, my order arrived within a few short days. Great service. Thank you. KC 2020

 

Mrs Huckles Cutlery Matching was a fantastic service. I broke a knife and didn't think I would be able to replace it until I came across this site. I sent Chris a picture to see if I had picked the correct cutlery and she got back to me almost straight away, she was so helpful and I was really very impressed with the service, I took the opportunity to replace pieces I have lost (probably thrown away accidentally!) over the years and add soup spoons to my collection, they hadn't been available when I bought the original set and having placed my order and being indecisive I decided I wanted to add fish knives too! despite having finalised my order Chris added these to it with no issue at all. The entire package arrived just a couple of days later (postage was extremely good value) and I was so happy when I opened it. The cutlery was fantastic, the quality was superb. I am so happy with the whole experience and I would not hesitate to recommend Mrs Huckles and I will use them again when I need to replace my missing pieces. NJ 2019

 

This service was beyond our expectations. We now have once again a complete matching set of the cutlery we bought more than 50 years ago (Viners Polynesian). The replaced items could quite easily be brand new. Ordering was simple, the speed of dispatch was rapid, the items were well packaged and delivered quickly. What more can one say?
We would recommend this service to anyone. Thank you, Mrs Huckles!
PG 2019

 

We recently ordered some Penthouse cutlery from you. The order arrived promptly and beautifully packaged and you even refunded us for one item which didn't reach your (clearly) high standards. We are so impressed - this is customer service as it should be, but so seldom is.

Thank you very much - and you will have our future custom if we need anything further. SP 2019

 

Oh my gosh!! the cutlery I ordered just arrived and its like Christmas! each piece is absolutely beautiful and I've put my name in for any more of the pattern I need. thank you for all your guidance in getting to a complete set. SB 2019
 
We were very pleased with the speedy service, we ordered on Sunday and the cutlery was received on Tuesday. We were also very happy with the excellent condition of the cutlery. It was far better than our collection held since 1975. CB 2019
 
Thank you for the wonderful personal service. It was lovely to meet you and be able to pick up our cutlery order from you, while we were on holiday in Devon.  SJ 2019
 
I am very pleased with my cutlery. It was in beautiful condition and carefully packed. Thank you!  PW 2019
 
Just wishing to say a very big thank you for all your care and attention in getting my order to me - it has arrived and I am delighted! A L 2019
 
Received my parcel of cutlery this morning.
All requested items enclosed and very well packed. Very satisfied. Thank you.
K M 2019
 
Delivered as notified. Very well packaged. I am thrilled with the quality of my replacement knives. Would not hesitate to recommend. P S 2019
 
I was delighted with the service I received. My order of 6 knives arrived very quickly and all very well wrapped and packed. The postal box fitted easily through the letterbox so no need to be at home for the delivery. I am delighted with my purchase, the condition of the knives was excellent and I would not hesitate to use this service again and recommend to friends and family. RP 2019
 
I'm very impressed with the service and very happy to have my Mum's cutlery canteen complete again.
Thank you very much.
J C
2019
 
How nice to see the prices, unlike some other sites. Friendly, quick service - no problems here. Will use again.
M W
2019
 
We are very pleased with the cutlery you sent us, to replace lost items. Thank you for the friendly service. It was so nice to be able to speak to a real person.
S F
2019
 
Thank you Mrs Huckles for the beautiful  Alveston cutlery. It was in much better condition than our existing set and so beautifully wrapped. No doubt we will be back at some stage.
C P
2019
 

Thank you cutlery received today. We are thrilled. E M 2019

 

We purchased some really expensive John Lewis Cutlery a few years ago and we wanted some more to replace the ones the wife had 'accidentally binned' when tidy up plates at the dinner table.

I searched high and low, online and eventually came across Mrs Huckles, and behold they had the exact discontinued cutlery we purchased from JL.

Straight away I snapped up around 10 items to keep in the drawer, to replace the lost ones but also to stock up.

Amazing service, delivery and quality of the items - Lifesaver! S S 2019

 

My cutlery arrived today, it was very well packed and exactly what I’ve been looking for for years.  Thank you very much. B M 2019
 
 
Buying on line can be a concern but buying from here was a pleasure!
Competent and friendly service with updated information on order and delivery status.
Best of all was the smile on my wife's face when the items arrived to replace the long missing pieces from her favourite set of cutlery, all in new condition as well.
Thank you!
J F
2019
 
 
I just want to say thank you so much for the cutlery. Arrived safe and sound. So great to be able to complete my Balmoral set after some pieces disappeared. So glad I’ve treated myself. L C 2019
 

I was delighted when I found your site. My cutlery was discontinued decades ago, and I had always wanted more than six place settings. The new sets arrived within days and are perfect. Many thanks. C H 2019

 

I had been intermittently searching for more of this particular Royal Doulton cutlery pattern for around 10 years, and had given up on ever finding more (because I also couldn't find the name of the pattern). I happened to stumble across your website by chance and I was so surprised to find that you had the cutlery in stock! I am over the moon with my purchase - the cutlery is in perfect condition! The delivery was also extremely quick, despite the recent bank holidays. Thank you! H M 2019

 

Thank you so much for such a quick and speedy service, including your swift response to our queries and for adding in those extra items to our order. I will recommend you to all our friends and will come back again if I need any more cutlery in the future. L L 2018

 

Precisely what I wanted. Good condition and well packed. Matches our existing cutlery exactly unlike the new version which is larger and heavier. G T 2018

 

Big thank you to Christine, for a wonderful service, in repairing and re-finishing my single Tao knife.
Christine sent me a Hermes delivery envelope, and the repaired refinished knife was back to me within the week. I would highly recommend Mrs Huckles to anyone.
A B 2018

 

The Wostenholm  Monte Carlo knives and forks I ordered from you have just arrived. Absolutely delighted with them, Thankyou so much for a swift transaction. P C 2018

 

Well done Mrs Huckles Cutlery Matching!
I needed to replace 3 of my Viners Profile dinner forks (discontinued pattern from 1970s).
When my package arrived, I was impressed that each fork, separately wrapped in tissue, was in excellent condition & beautifully shiny.
At the same time, I ordered a set of cake forks from another supplier. When they arrived, held together with a rubber band, 2 looked as though they still had cake on them! I had to work hard to clean them. What a difference!
I would use Mrs Huckles again and recommend this site to anyone looking to replace lost items of cutlery.
J R 2018

 

Must admit my Oneida Roseanne canteen of cutlery is, dare I say, 42 years old and still used every day. It is in good condition and it was very disappointing when one of the teaspoons was lost some months ago. Think it ended up in the dustbin by mistake. The teaspoon received is brilliant and was well packed for the post. Finding your website was fantastic as I now have a full set again. Thank you. C Y 2018

 

I have been looking for replacements for some Sanderson Cutlery which I acquired in the 1950's and which has accompanied me around much of the Globe. I have been looking for many years now and was delighted to find a few days ago that you had the items which had been lost. Ordered on Sunday, received on the following Friday and in excellent condition. What a pleasure to receive them today. Thank you very much for an excellent service, now all I require is a matching teaspoon! C R 2018

 

My cutlery has arrived and I am very pleased. Thank you for a very efficient and quick service. A W 2018

 

I bought some Inka cutlery from you on the recommendation of my neighbour. I am very pleased with the quality of the items supplied. I didn't expect to be able to find replacement items after all these years. T P 2018

 

My cutlery arrived today and I am very pleased.  It really is like new and so carefully packed. P T 2018

 

Thank you for the Wallin Bros Safir cutlery items.  Very lovely condition and quick shipping to me. M H 2018

 

I ordered some discontinued Wedgwood cutlery to increase the amount of place settings.It came promptly and packaged well, product was exactly as described on website.Would recommend and use again thanks.  R C 2018

 

My cutlery arrived today in perfect condition. It’s really beautiful.It was carefully packed and delivery was quick.Thank you J R 2018

 

So pleased to have discovered you. We had a set of Oneida frostfire cutlery as a wedding present 30 years ago, but the dishwasher has gradually destroyed the knives until we were left with 2 or 3 tarnished specimens. Rather than buy a new set of cutlery we have been able to replace the knives, & add an additional 2place settings. The cutlery arrived more quickly than I had expected & was beautifully shiny.. prompting me to clean our originals. Thank you. K F 2018

 
Excellent service,couldn’t be faulted.Items ordered were delivered within 3 days. J C 2018
 
Beautifully packaged. I’m very happy. J M 2018
 
Thank you for a very professional service. The cutlery arrived promptly, and in excellent condition. We are very pleased with it as we have been searching for this particular pattern for a long time. M C 2018
 

Just to let you know the cutlery has arrived today and in beautiful condition.  Thank you very much. T H 2018

 
Ordered a Habitat knife to replace a lost one from my set....excellent communication and service all round......Also knife looks like it's a brand new one which I was surprised to see....Would definitely recommend 100%...Thanks again Chris.  M J 2018
 
My Eden Pinti forks arrived at my cousin's on Wed. I want to thank you so much for the smooth transaction, especially as I live in Toronto. It was a pleasure doing business with you. Special thanks to Chris who answered my question so quickly. S B 2018
 
Thank you for my John Lewis cafe spoons. Prompt, well wrapped and just what I wanted. D M 2018
 
Have bought numerous items and been very pleased with them. They have all been excellent quality - like new actually means like new. All items individually wrapped and well packaged, good communications, each order has been delivered well within the time expected. Highly recommend. Thank you. I S 2018
 
Delighted with my purchases and to be able to make my 60 year old cutlery into 12 full place settings again!! Excellent price. Prompt service and delivery. Would definitely recommend and use again. M W 2018
 

Just to let you know that my cutlery order arrived yesterday. I’ve just unpacked it, and am very pleased with the items. All as described, and so beautifully packed. H O 2018

 
Excellent communication and service. Friendly and helpful to deal with. The items arrived super speedily. I will definitely use you again if I need more bits. Thank you! H W 2018
 
For ages we'd been looking for the teaspoons to bring our Old Hall cutlery back to a complete set. The teaspoons are rare as hen's teeth, so it was a pleasant surprise to find Mrs Huckles with some in stock. They've arrived now and are a perfect match. So pleased! C H 2018
 
Our cutlery has arrived safely today and we are delighted with it and the efficient service you gave. R D 2018
 
Thank you for my lovely cutlery. I am so pleased to have found  you. I will certainly recommend. E B 2018

My fork arrived today YAY. Thank you so much, order has been restored in my cutlery drawer. L E 2018

Just to let you know that the cutlery arrived safely yesterday afternoon. I realised when we opened it that the Sable is brand new and it looks superb. It is to replace damaged and lost items from a set which my sister in law bought for us for our wedding 47 years ago. Thank you once again for all your help. P W 2017

We lost two of our forks from our Old Hall Alveston set which we were given as a wedding present 50 years ago. We were really upset about it and when we discovered your site we were delighted. The forks have just arrived and are identical. We are very pleased with your service. Very well packaged and promptly delivered.
Thank you. R P 2017

Very pleased with service. Excellent communication and a speedy delivery. I would certainly recommend. L S 2017

We got married in 1970 and bought a set of Viners Design 70 cutlery. All these years later we wanted to extend this to ten settings, now that our family has grown. I have just opened the parcel and we are absolutely thrilled with the quality of the items. Fantastic service. Will recommend you to everyone I know. Thanks. S W 2017

Delighted with my replacements for missing items of Arthur Price Valentina cutlery. I had almost given up hope of finding anything as it was one of the many discontinued lines and there had been changes of detailing over the years. I think they're in a far better condition than the existing, considering the replacements aren't "new". Many thanks to Christine for all her help and advice. S L 2017

The prodigal teaspoon has returned, I cannot tell you how pleased I am to have found him.  Thank you Mrs Huckles. G C 2017

Excellent! I had dithered for ages about getting the replacements, because my set is quite old, a wedding present 45 years ago! Where DO the missing items go? A bit like lost socks!

The service was excellent, even phoning to check an item on my order, where I'd made a mistake. Received beautifully packed in tissue paper. Many thanks indeed. They'll be on their way back to France with me next week to a good home. J P 2017

Nice, quick, friendly service. M R 2017
 
Ordered just a single knife (Old Hall Alveston) to replace one that had been lost. Very pleased with how pristine it was: less wear than those which we had received as a wedding present over 40 years ago and had been using only on special occasions. J A 2017
 
Very many thanks for the wonderful spoons delivered today as promised. I can't believe the brilliant condition that they are in. I'm so happy that I found your website. I know exactly where to go should I be looking foranything else in the cutlery line. G V 2017

Just received my parcel from you.Thanks so much, I was so pleased with my purchase, excellent condition and so well packed.
It was a pleasure to buy from you and I will have no hesitation in using your site again or recommending you to friends. S R 2017
 
The cutlery arrived safely this morning. I'm really pleased with it - excellent condition for 40 years old!!! Many thanks. L M 2017

Very pleased with the two immaculate Viners Chelsea teaspoons which arrived today. Thanks...we will mention your service around.   R C 2017

I have just received the Old Hall Alveston fish knives that I ordered. They are in superb condition and arrived well packaged and very promptly. They were also very competitively priced. I'm absolutely delighted with my purchase - thank you Mrs Huckles.  J J 2017

Absolutely fantastic in every way. Ordered matching cutlery late on Tuesday afternoon and it arrived by post Thursday morning. Lovely conversation with Christine who assured me I would be delighted and guess what? It's far better than I had anticipated, it's better than my original and believe me, I'm careful (and fussy). Fantastic product and service. Highly recommend Mrshuckles!!  S S 2017

Thank you so much for sending the Viners Studio teaspoons so quickly. In spite of being the original design they are in mint condition, which makes me feel a bit ashamed of our 48-yr-old ones, which certainly aren't... We started off with 12 but I must have thrown nearly half of them out by mistake over the years - now I'm pleased to have a matching set again. What an excellent service you provide! A L 2017

Thank you for the 2 Cranleigh knives that arrived safely. They are in almost unused condition and now complete a set of 8 place settings. R A 2017

Cutlery arrived today, as promised, and is in beautiful condition, as brand new. Really pleased with goods and service, would recommend. L H 2017

I would like to say how pleased we are with the cutlery which we bought from Mrs. Huckles this last month and to thank her for her efficient service.   She was kind enough to stay in contact for any difficulties that could occur which I much appreciate being that I live in Italy and ordered from here although the cutlery was delivered to my daughter's address in UK.  Thank you. S G 2017

Received the cutlery yesterday.  It's beautiful, and in perfect condition! Many thanks for sourcing it. H D 2017

Thank you for the beautiful Profile cutlery. I was really surprised at the lovely condition everything was in - surpassed all my expectations. R P 2017

Thank you for my beautiful Vanessa cutlery. I didn't think that after all this time we would be able to find replacement items in such lovely condition - they look unused. P H 2017

Just to let you know that the Firenze cutlery arrived safely this afternoon and we're delighted with everything - thank you!
Hoping your business goes from strength to strength. G B 201small