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About us and feedback

About us and feedback

About us and feedback

We really have a passion for what we do. We realise that buying online can be worrying. If you buy from a shop, you can decide for yourself whether the quality of the item is acceptable, but buying online involves a great deal of trust. For this reason, we supply cutlery in 'as new' condition - or as near to that as we can manage. Our customers are usually surprised at just how good it is.

Your comments are important to us. Please click the button below to leave feedback.

feedback

Mrs Huckles started trading in 1997. Initially, we traded solely as a retail shop and through advertising in national magazines. The development of e-commerce and the growing popularity of the internet meant we had to adapt the way in which we reached our customers. We invested in a professional online shop, where our customers could see photos of our cutlery, check stock levels and make purchases online. We send cutlery all over the world.

 

You can be reassured that we take our responsibility to our customers very seriously and comply with all current Distance Selling Legislation. This includes publishing full contact details, including our address and telephone number on the website and completing an annual security audit of our payment processing systems, to ensure we are compliant with The Payment Card Industry Data Security Standard.pci

 

 

 

Customer feedback - Just a few of the recent comments we have received:

We lost two of our forks from our Old Hall Alveston set which we were given as a wedding present 50 years ago. We were really upset about it and when we discovered your site we were delighted. The forks have just arrived and are identical. We are very pleased with your service. Very well packaged and promptly delivered.
Thank you. R P 2017

Very pleased with service. Excellent communication and a speedy delivery. I would certainly recommend. L S 2017

We got married in 1970 and bought a set of Viners Design 70 cutlery. All these years later we wanted to extend this to ten settings, now that our family has grown. I have just opened the parcel and we are absolutely thrilled with the quality of the items. Fantastic service. Will recommend you to everyone I know. Thanks. S W 2017

Delighted with my replacements for missing items of Arthur Price Valentina cutlery. I had almost given up hope of finding anything as it was one of the many discontinued lines and there had been changes of detailing over the years. I think they're in a far better condition than the existing, considering the replacements aren't "new". Many thanks to Christine for all her help and advice. S L 2017

The prodigal teaspoon has returned, I cannot tell you how pleased I am to have found him.  Thank you Mrs Huckles. G C 2017

Excellent! I had dithered for ages about getting the replacements, because my set is quite old, a wedding present 45 years ago! Where DO the missing items go? A bit like lost socks!

The service was excellent, even phoning to check an item on my order, where I'd made a mistake. Received beautifully packed in tissue paper. Many thanks indeed. They'll be on their way back to France with me next week to a good home. J P 2017

Nice, quick, friendly service. M R 2017
 
Ordered just a single knife (Old Hall Alveston) to replace one that had been lost. Very pleased with how pristine it was: less wear than those which we had received as a wedding present over 40 years ago and had been using only on special occasions. J A 2017
 
Very many thanks for the wonderful spoons delivered today as promised. I can't believe the brilliant condition that they are in. I'm so happy that I found your website. I know exactly where to go should I be looking foranything else in the cutlery line. G V 2017

Just received my parcel from you.Thanks so much, I was so pleased with my purchase, excellent condition and so well packed.
It was a pleasure to buy from you and I will have no hesitation in using your site again or recommending you to friends. S R 2017
 
The cutlery arrived safely this morning. I'm really pleased with it - excellent condition for 40 years old!!! Many thanks. L M 2017

Very pleased with the two immaculate Viners Chelsea teaspoons which arrived today. Thanks...we will mention your service around.   R C 2017

I have just received the Old Hall Alveston fish knives that I ordered. They are in superb condition and arrived well packaged and very promptly. They were also very competitively priced. I'm absolutely delighted with my purchase - thank you Mrs Huckles.  J J 2017

Absolutely fantastic in every way. Ordered matching cutlery late on Tuesday afternoon and it arrived by post Thursday morning. Lovely conversation with Christine who assured me I would be delighted and guess what? It's far better than I had anticipated, it's better than my original and believe me, I'm careful (and fussy). Fantastic product and service. Highly recommend Mrshuckles!!  S S 2017

Thank you so much for sending the Viners Studio teaspoons so quickly. In spite of being the original design they are in mint condition, which makes me feel a bit ashamed of our 48-yr-old ones, which certainly aren't... We started off with 12 but I must have thrown nearly half of them out by mistake over the years - now I'm pleased to have a matching set again. What an excellent service you provide! A L 2017

Thank you for the 2 Cranleigh knives that arrived safely. They are in almost unused condition and now complete a set of 8 place settings. R A 2017

Cutlery arrived today, as promised, and is in beautiful condition, as brand new. Really pleased with goods and service, would recommend. L H 2017

I would like to say how pleased we are with the cutlery which we bought from Mrs. Huckles this last month and to thank her for her efficient service.   She was kind enough to stay in contact for any difficulties that could occur which I much appreciate being that I live in Italy and ordered from here although the cutlery was delivered to my daughter's address in UK.  Thank you. S G 2017

Received the cutlery yesterday.  It's beautiful, and in perfect condition! Many thanks for sourcing it. H D 2017

Thank you for the beautiful Profile cutlery. I was really surprised at the lovely condition everything was in - surpassed all my expectations. R P 2017

Thank you for my beautiful Vanessa cutlery. I didn't think that after all this time we would be able to find replacement items in such lovely condition - they look unused. P H 2017

Just to let you know that the Firenze cutlery arrived safely this afternoon and we're delighted with everything - thank you!
Hoping your business goes from strength to strength.
G B 2017